FAQs & Shop Policies
What material is you items made of?
My creations can be made of a number items, but the main one being Polymer Clay.
Can I change the colour of an item?
Please contact me first. Although minor colour changes are no problems I like to make sure your order arrives in the exact colour you wish for.
How long does it take for each piece to be created?
Each piece varies greatly in the time it takes to create. Some pieces can takes up to days if not weeks. Please know that every piece is made with love and attention to detail and you will not be disappointed.
How can I clean my items?
Generally I suggest using a baby wipe a gently rub over the surface. Please note that harsh chemicals or rubbing to hard may remove some of the hand painted details.
How long is your processing time?
My current processing time is 15 - 30 business days. However I do my best to get your orders shipped well within this time frame.
How long will it take for my order to arrive?
Once shipped your order will take between 7 - 10 business days within Australia and 5 - 35 business days internationally. You can find more information on our Shipping Info page
Do you do custom orders?
Your best to email us at email@example.com to see if we have any custom spots available.
Refunds will only be given if the item is faulty and proof is provided. If you have an issue with your order please do not hesitate to contact me via email firstname.lastname@example.org
Returns & Cancellations
Please choose carefully as no returns or cancelations are accepted. As all my items are handmade to order the process may have begun already.
Current Processing time is 15-30 business days. In busier times these may extend and will be announced in the top banner.
Up to 125g roughly 6 paperclips is via Australia Post large letter in a flat lay box this method is not tracked.
Over 125g is automatically upgraded to parcel post which is sent in a parcel box with bubble wrapping and tracking. Please allow up to 7 - 10 business days for shipping with the exception of S.A & W.A which can expect up to 10-14 business days for delivery.
Is sent via parcel post in a parcel box with bubble wrapping. This method is tracked and tracking will be provided when posted. Please allow between 5-35 days for shipping. PLEASE NOTE: Simpli Danni Creations is not responsible for any custom fees that may occur for international deliveries.
**Please understand we do not provide refunds or resend orders if the parcel is damaged or lost during transit. For your peace of mind we suggest selecting an option with tracking. We also can not be held responsible for the incorrect address being provided. Please make sure all shipping details are correct at the time of checkout as we will not make changes once purchase is complete.